FAQs/
Common Questions
All you need to know
Who we are
What is Bludux?
Where is Bludux located?
What is the vision of Bludux?
Is Bludux a bank?
Who are the founders of Bludux?
How it works
How do I create an account?
How long do transfers take?
Can I use Bludux on my desktop?
Are there any limits on transfers?
How do I add money to my wallet?
What we offer
What services does Bludux provide?
Do you offer business accounts?
Can I earn interest on my savings?
Are there physical cards available?
Do you support cryptocurrency?
How to get started
How do I get started with Bludux?
What documents do I need for verification?
Is there an age requirement?
Can I refer my friends?
What if I forget my password?
Security
Is my money safe?
Does Bludux use Biometrics?
How are my funds insured?
What should I do if I lose my phone?
Is Bludux regulated?
Privacy
How is my data handled?
Can I delete my account and data?
Do you track my location?
How do you use cookies?
Is my transaction history private?
Terms and Conditions
Where can I find the full terms?
Do you update your terms often?
Are there penalties for misuse?
Can I use Bludux for business?
What is the governing law?
Refund Policy
Can I get a refund on a transfer?
How long do refunds take?
Are transaction fees refundable?
What if I send money to the wrong person?
How do I request a refund?
Payment Methods
What payment methods do you accept?
Can I use multiple cards?
Do you support Google Pay or Apple Pay?
Can I pay via USSD?
Are there fees for certain methods?
Customer Support
How do I contact support?
Where can I find your office?
Do you offer phone support?
How long does support take to respond?
Can I find help articles online?